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Editor's pick |
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You’ve set up pipeline stages in your sales CRM. Every rep on your team moves their leads through the same series of steps when managing their deals. So why are unqualified leads ending up in the discovery stage of your sales process? Why aren’t sales hitting their projected numbers? Most likely, it’s because you haven’t […] |
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How sales managers use Zendesk Sell to boost their team’s performance |
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At the end of the day, sales managers are focused on one goal: Making sure their team hits its numbers. But without the right tools, it’s nearly impossible to guarantee that’ll happen. Tools like Zendesk Sell provide the pipeline visibility reps need to keep track of their leads. Customizable... |
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Sales performance: Why it matters and what managers can do about it |
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Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers can make your work life miserable. But the reverse is also true: good managers can boost a team’s productivity and morale. In sales performance, it’s especially true.... |
A tactical guide to preventing and surviving a social media crisis
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness this past July. The criticism wasn’t about the quality of the food; it was about the presentation. Namely, the design of a coronavirus-shaped canapé that one diner photographed and shared on social media. Hundreds of Instagram...
Q&A with Chatdesk: How to make the holiday season a CX success
Like everything else in 2020, the holiday season is looking a little different this year. That’s why we got together with Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye to talk about how good CX (and a little planning) can help keep the holidays merry and bright. Read on for the full conversation, and if you […]
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