Matthew,

More information is coming out about the coronavirus (COVID-19) every day, and the situation is changing rapidly. We understand this is a challenging time for hosts in our community—beyond the disruptions to your everyday life, we’ve heard from many of you about how COVID-19 is impacting your hosting business.

Last week, we reached out with an explanation of our extenuating circumstances policy, which allows hosts and guests to cancel eligible reservations in certain circumstances without charges. We’re following up to let you know that our extenuating circumstances policy will now be applied to eligible reservations for stays and Airbnb Experiences in the U.S. booked on or before March 13, 2020, with a check-in date of April 1, 2020 or earlier.

What you need to know:

Eligible active or upcoming reservations can be canceled without charges, including:

What happens after a reservation like this is canceled?

The safety and well-being of our global community are our top priority, and we’re committed to keeping you informed as the situation evolves. We’ll continue to follow the recommendations of governmental and health authorities, and we’ll be sending updates as we have them—in the meantime, you can visit Airbnb.com/COVID19 for the latest news and guidance.

Our hearts go out to everyone who has been impacted, and thanks as always for being a part of the Airbnb community.

The Airbnb Team