Hello Smiles Davis,

We apologize for our recent and significant travel disruptions you experienced with us this summer. While we cannot recover the time lost and anxiety caused, we are automatically depositing 10K miles to your SkyMiles^® account as a commitment to do better for you going forward and restore the Delta Difference you know we are capable of.

We treat every flight as an opportunity for us to make returning to the skies an enjoyable experience. That’s not just what we do, it’s what we believe – and we intend to deliver on that commitment on your future travels. 

Sincerely,