Airbnb is committed to the well-being of our community. Amid the uncertainties about COVID-19 (coronavirus) and changing global travel policies, we want to make sure you have the information you need to make an informed decision about your upcoming stay with Airbnb.
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If you’re considering making changes to your upcoming trip, we recommend reviewing your cancellation policy, which you can find in the Trips section of the Airbnb website or app. Just select your reservation and ‘Show details’, then scroll down to find your cancellation details. Please keep in mind that cancellation policies are set by hosts and you can always contact your host directly with questions.
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For those of you traveling to or from a region where there are active travel restrictions, you may be eligible for a full refund through our extenuating circumstances policy, which we have expanded to include more countries and regions.
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Our community support team is experiencing an exceptionally high volume of calls, working around the clock to help travelers with urgent travel changes. We appreciate your patience as we prioritize those needing immediate support and ask that you only reach out to us if your trip is in the next 72 hours. If you have an urgent question, you can find up-to-date answers in our Resource Center.
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As more members of our global community are impacted by COVID-19, we encourage both our guests and hosts to make decisions that prioritize health and safety first. Thanks for choosing Airbnb, and we look forward to helping you find the perfect stay in the near future.
Airbnb, Inc., 888 Brannan St, San Francisco, CA 94103
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