Zendesk Newsletter Q4 2018
As we try to live up to today’s customer expectations, it can often feel like our customers are moving ahead while we are falling behind.
As businesses we often think about ourselves as the center of the universe, giving us a false sense that we have a full panoramic view of our customers. But the truth is that our customers don’t revolve around us. We’re just a tiny part of their ever-changing universe.
We need to break free from this old way of thinking. Our business mentality and CRM systems need to support a new reality.
Today at our Relate conference, I unveiled our vision and latest products for customer experiences, all focused on helping you break free.
I encourage you to learn more by reading our newsletter below.
Mikkel
Introducing Zendesk Sunshine
Introducing Zendesk Sunshine, the open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.
"Zendesk is a platform that's really enabling us to focus on our customers."
- David Kalt, CEO at Reverb
The way to success for your team, that is.
We’re thrilled to announce that Zendesk Explore is here to help you use your data in smarter ways, across every channel. Explore provides analytics for your business to measure and improve your customer experience.
Yes, expertise is included.
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See how Explore works |
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Join us Thursday, 29 November to get the full scoop on Explore. During this 30-minute webinar, we’ll talk about how to move around in Explore, discuss common use cases, and ensure that you have all the information you need to hit the ground running with your data. |
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Proof is in the data |
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Data is power, and customer support generates a ton of it. We’ve put together an eBook that dives deep into the customer service metrics that matter so your business can start providing better customer experiences. |
"Since I've started building queries and dashboards in Explore, I've managed to solve all the pain points I had with reporting. Turns out, the main things I needed are things you were already thinking about!"
- Justine Matison, Director of Customer Service and Support at Lever
Say hello to Zendesk Sell
We’re making a big deal about this. Zendesk Sell is sales force automation software to enhance productivity, processes and pipeline visibility for sales teams. Sell is integrated with Zendesk Support, giving both reps and agents complete context on a customer’s journey.
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Supreme software for sales |
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We're keeping things simple for sales teams around the world. Zendesk Sell is designed to make the jobs of sales reps easier. Make calls, send emails, schedule meetings, and view deal history all from one place -- without logging everything by hand. Close the deal and try out Sell free. |
"I find information from my sales reps in Zendesk Sell, and information from my support agents in Zendesk Support—those two solutions hold the keys to everything around here. Now both teams have a holistic view of the customer from the solution they primarily work in."
- Jacob Gibbs, Director of IT/QA Support Services at Mortgage Coach
Get the scoop on what's new
Time flies when you're having business fun. We have one more What's New webinar for the year and we're making it a good one. Join us Thursday, 6 December to get the full details behind the new products joining the Zendesk family, new features and enhancements creating better experiences for all, and insightful training sessions coming to a user interface near you.